Return & Exchange Policy

Need to Cancel?

You’re free to cancel your order before it ships—no questions asked, full refund guaranteed.
Once your order’s been shipped, cancellation is no longer possible, but you can still return it after delivery.

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Return Policy

You can return any item within 14 days of delivery, no need to explain. We get it—sometimes it’s just not the right fit.

To be eligible:

• Items must be unused and unwashed

• All original tags and packaging must be intact

We’ll inspect the returned item and process your refund to your original payment method within 5–10 business days.

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Exchange Policy

Want to swap for a different size or color?
We offer one-time exchanges within 14 days of receipt.

Conditions:

• Same as returns—item must be clean, unused, and in its original packaging

We’ll ship your replacement after confirming the condition of the return.

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Shipping Fees

• If it’s a change of mind: $10 return shipping fee

• If it’s our fault (wrong or faulty item): we’ll cover everything

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Late or Missing Refunds

If your refund hasn’t hit your account:

1. Double-check with your bank or credit card provider

2. Allow a few days for processing

3. Still stuck? Contact us and we’ll take care of it

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Contact & Company Information

公司名称 / Company Name: 广州艳服网络科技有限公司
公司地址 / Business Address: 广州市增城区增江街道四丰村玄村社路60号
邮政编码 / Postal Code: 511316

Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM