Shipping Policy

Shipping Policy - urbanwharf

This shipping policy outlines the terms and conditions for the delivery of space-saving storage products (including drawer organizers, wall-mounted shelves, under-bed storage, modular cabinets, storage bins, and related accessories) purchased from urbanwharf (the "Site"). By placing an order on the Site, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

We aim to process and prepare all storage product orders for shipment within 1–3 business days of receiving your confirmed payment. Business days exclude weekends (Saturday and Sunday) and public holidays.

Processing time may be extended in limited cases specific to storage products, such as:

• High order volume (e.g., during seasonal promotions for small-space organizers like drawer dividers or desk bins);

• Incomplete or inaccurate shipping information (e.g., missing apartment numbers, unclear delivery access)—we will contact you to confirm details, which may delay processing;

• Bulk orders (e.g., 10+ modular cabinet units or storage bin sets) or custom-configured items—we will notify you of the extended processing timeline when you place the order.

2. Delivery Timeframe

After your storage product order is shipped, the estimated delivery time is 6–12 business days to any destination worldwide. This timeframe begins from the date your order is marked as "shipped" (you will receive a shipment confirmation email with details at this stage).

Note that delivery times for storage products may be affected by factors beyond our control, including:

• Customs clearance procedures (for international shipments, which may add 1–3 extra days depending on local regulations);

• Logistics for fragile items (e.g., glass shelf inserts, metal organizers prone to bending)—carriers may take extra care with packaging, leading to minor delays;

• Regional disruptions (e.g., weather events, transportation delays that impact standard parcel delivery).

We are not liable for delivery delays caused by third-party carriers or external circumstances.

3. Shipping Costs

urbanwharf offers free global shipping on all storage product orders, regardless of your location, order value, or the number/size of items purchased (including bulk orders of storage bins or shelf sets). No additional shipping fees—such as surcharges for international delivery, heavy items, or remote areas—will be added to your order total at checkout.

This free shipping applies to standard delivery only (as outlined in Section 2). We do not currently offer expedited or 加急 shipping options for storage products.

4. Shipping Carriers & Tracking

We partner with trusted shipping carriers experienced in handling small-to-medium parcel deliveries to ensure safe and reliable transport of your storage products:

• Standard shipments (e.g., drawer organizers, fabric bins, small shelf units): Shipped via carriers like FedEx, UPS, or local postal services (depending on your destination);

• Larger/fragile items (e.g., modular cabinets, glass shelves): Delivered via carriers with specialized handling for fragile goods, with extra padding added to packaging.

Once your order is dispatched, you will receive a shipment confirmation email with a unique tracking number. You can use this number to monitor your delivery status directly on the carrier’s website—tracking updates will include details like "in transit," "out for delivery," and "delivered." For international orders, tracking may take 1–2 days to update after shipment (due to customs processing).

5. Shipping Information Requirements

To ensure smooth delivery of your storage products, you must provide accurate and complete information during checkout:

• A full shipping address (including street name, house/apartment number, city, postal code, and country)—incomplete addresses (e.g., missing apartment numbers) may lead to delivery delays or failed delivery;

• A valid phone number—carriers use this to contact you if they encounter issues (e.g., unable to access your delivery location, missing signature for high-value orders);

• Special delivery instructions (e.g., "leave package at front door," "deliver to building management")—note that carriers may not always be able to fulfill requests (e.g., no signature required for international orders), but we will pass them along.

We are not responsible for failed delivery, re-delivery fees, or return shipping costs caused by incomplete, incorrect, or outdated shipping information. If your storage product is returned to us due to an undeliverable address, we will contact you to confirm correct details and reship the order (no extra charge) or issue a refund (minus any non-refundable carrier fees for returning the item, if applicable).

6. Customs & Duties (International Shipments)

For international storage product deliveries, your order may be subject to customs duties, taxes, or import fees imposed by your destination country. These charges are determined by local customs authorities and are the responsibility of the recipient (not urbanwharf).

We do not collect these fees at checkout, and we cannot predict their amount—fees may vary based on the type of storage product (e.g., plastic vs. metal organizers) and your country’s import regulations. We recommend checking with your local customs office before placing an order to understand potential additional costs and any restrictions on storage products (e.g., materials allowed).

7. Missing Or Lost Shipments

If your storage product order is marked as "delivered" by the carrier but you have not received it, please take the following steps:

1. Check with family members, neighbors, or building management—carriers may leave packages in a secure area (e.g., mailroom, porch, garage) if you are unavailable;

1. Contact the shipping carrier directly using your tracking number—they can provide proof of delivery (e.g., signature, delivery photo) or details about the drop-off location;

1. Notify us at [email protected] within 3 days of the "delivered" status update. Include your order number and tracking number, and we will work with the carrier to investigate (especially critical for small items like drawer dividers that may be easily misplaced).

If the shipment is confirmed lost by the carrier, we will either reship your storage product for free or issue a full refund (at your choice) within 5–10 business days of the investigation conclusion.

8. Contact Us

If you have questions about our shipping policy, need help tracking your storage product order, or have concerns about delivery (e.g., missing tracking updates, customs holds), please email our support team at [email protected]. We will respond to your inquiry within 1–2 business days and assist with resolving any delivery-related issues.

For urgent shipping matters (e.g., a lost order needed for a move), mention "Urgent Shipping Inquiry" in your email subject line—we will prioritize these requests.