These Terms of Purchase ("Terms") govern your purchase of space-saving storage products (including drawer organizers, wall-mounted shelves, under-bed storage, modular cabinets, storage bins, and related accessories) from urbanwharf ("we," "us," or "our") through our website (the "Site"). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.
When you place an order on the Site, you make a binding offer to purchase the selected storage products at the listed price (in USD, as specified in Section 5). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for reasons including:
We will send a confirmation email to your provided address upon receiving your order—this acknowledges receipt, not formal acceptance. A second "Shipment Confirmation" email will be sent once your order is processed and prepared for shipping; this email signifies our official acceptance of your order.
We aim to process and prepare all storage product orders for shipment within 1–3 business days of receiving your confirmed payment (excluding weekends and public holidays). Processing may take slightly longer for bulk orders (e.g., multiple shelf units) or custom-configured modular storage, and we will notify you promptly of any delays.
After shipment, the estimated delivery time for your storage product order is 6–12 business days. Delivery times are estimates only and may be affected by factors like product size (e.g., large modular cabinets requiring secure packaging) or regional logistics disruptions. We are not liable for delays caused by third-party carriers or external circumstances.
We offer free global shipping on all storage product orders, regardless of your location, order value, or the number of items purchased (including bulk orders of storage bins or shelf sets). No additional shipping fees—such as surcharges for international delivery or heavy items—will be added to your order total at checkout.
You may return unused, undamaged, and unaltered storage products for a refund within 60 days of the delivery date, provided:
To initiate a return for storage products:
Once we receive and inspect the returned storage product (to confirm eligibility), we will process your refund within 5–10 business days. Refunds will be issued in United States Dollars (USD)—matching the original payment currency—and credited back to your original payment method. Your financial institution may take an additional 1–3 days to reflect the refund in your account.
If you receive a storage product that is defective (e.g., broken shelf brackets, missing drawer divider parts), damaged (e.g., cracked plastic bins, bent metal organizers), or not as described (e.g., wrong size cabinet, incorrect color bin), contact us at [email protected] within 7 days of delivery. We will arrange a free replacement or full refund (your choice) and cover all return shipping costs for such cases.
We strive to provide accurate information about our storage products (e.g., dimensions, material types, weight capacity, assembly requirements) on the Site. Slight variations may occur due to manufacturing tolerances (e.g., minor differences in bin size) or screen resolution (for color representation)—contact us with questions before ordering.
All storage product prices are listed in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to change prices without notice, but changes will not affect orders that have already been confirmed via Shipment Confirmation.
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and third-party payment services (e.g., PayPal) as specified at checkout. All payments must be made in USD.
We use SSL/TLS encryption to protect your payment information during transmission. Full credit card details are not stored—processing is handled by secure third-party providers (e.g., Stripe, PayPal) compliant with PCI DSS standards.
By providing payment details, you authorize us (or our payment processor) to charge the full order amount to your selected method. If payment is declined, your order will not be processed, and we will notify you to resolve the issue.
You may request to cancel an order only if it has not yet been shipped (before receiving the Shipment Confirmation email). Contact us at [email protected] with your order number to request cancellation. Approved cancellations will receive a full USD refund within 5–10 business days.
We may cancel orders (before or after shipment) for reasons including pricing errors, fraud concerns, or unexpected stock shortages. If canceled after shipment, we will arrange for the storage product to be returned and issue a full refund within 5–10 business days of receiving the item.
To the maximum extent permitted by law, urbanwharf is not liable for indirect, incidental, or consequential damages related to your storage product purchase—including loss of use, business disruptions, or delivery delays beyond our control. Our total liability for any claim under these Terms will not exceed the total amount you paid for the affected storage product or accessory.
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or product offerings. Significant updates will be posted on the Site with a "Last Updated" date, and we may notify you via email (if you provided your contact information). Continued use of the Site or placing orders after updates constitutes acceptance of the revised Terms.
If you have questions about these Terms, need assistance with an order, or want to resolve an issue related to your storage product purchase, contact our support team at:
Email: [email protected]
